Import project in Jira cloud from other Jira cloud instance

[Cecilia Tufvesson]

Hi!

I read https://support.atlassian.com/jira-cloud-administration/docs/import-issues/

But the part with overwrite makes me scared :-)

We have one cloud instance A, 50+ users and 10 projects.

In cloud instance B we have two  projects I want to import to A.

The project I want to import from B has not the same key names as in A.

And I reda that making a backup is the best way to import the projects.

Also I don't need to import any users.

How is the nest way to do it?

The projects will be used for references, no one is working in them but we use issues for history things.
We are on standard plan so can't archive and move the archieve.

Any advice?

Thanks,

Cilla

[Prince Nyeche]

Hi @Cecilia Tufvesson 

You should go with CSV importer as it's the best way to import your projects from one cloud site to another.

[Cecilia Tufvesson]

Ok thanks, but how do I export from other project?

From the issue page? But then what about the project, workflow etc

[Cecilia Tufvesson]

Is there no way 'just' to change organisation for a project?

[Prince Nyeche]

No, you have to do the other configurations manually. I would suggest going through the link I sent. Exporting the issues are done from the issue navigator page.

It would be good as well, if you read articles that explains how migrating projects from one instance to another work. You might be having an expectation of the way it should work but there are certain level of details that goes into the process which you should be aware of, if you're administering cloud instances.

[Cecilia Tufvesson]

I have read, thanks

Just thought it was strange that there were no easier way to move a project between organisations since in my head theoretically it should just be a matter of change where it's pointed from. But I guess this is not a common use case.

Thanks for the help!

[Cecilia Tufvesson]

Tried to read but just don't get it to work, the export looks fine and csv file has many issues, but I only get 1000 issues when I import and I'm the reporter and writer on everything

I also have problem with the time format looks like 04/Jan/21 9:13 AM in csv file and in config I write "config.date.format" : "DDMMMYY H:mm a" but no luck

[Cecilia Tufvesson]

Also how will attachments come over I map the field but don't get how the images come to new, which it can't I guess but then I don't see how to do it at all

[Prince Nyeche]

Hey @Cecilia Tufvesson 

Prior to import you can change the format of the datetime to the format you want before import from the CSV importer page. It is imperative that you get the right format as saved on the CSV file to avoid any potential errors. Please do not change the Advanced configuration for datetime, that would be a wrong move.

[Prince Nyeche]

What error are you getting for attachments? Typically if it's the same instance, the images can be imported into the project. However if it's from a different instance, there's a workaround to import attachments.

[Cecilia Tufvesson]

I don't get any errors but also no attachments, everything just looks super weird. Me as writer only 1000 issues, me as reporter on everything etc
I obviously just do it wrong

[Prince Nyeche]

If you're on a standard cloud plan, you might want to seek proper help from support, so they can look into the files you're trying to import and explain better. On community you can't share such sensitive information.

[Cecilia Tufvesson]

Mmm thanks, I have submitted a ticket, giving it up for now