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Import issue from csv if not exist

Bryan_Lumije
Bryan_Lumije Sep 02, 2022

Hi,

I am trying to import issues from csv. Everyday new issues are added into this csv file. The problem is, when I import this csv file, the existing issues will also be created causing duplicate issues. 

Is there a way to import only the new issues added in the csv file and ignoring the existing issues which are already created? 

 

Thanks.

 

 

 

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Alex Koxaras
Alex Koxaras Community Leader Sep 02, 2022

Hi @Bryan_Lumije and welcome to the community,

All lines from the CSV file will be treated as new issues. The only way to see if tickets were already created, was to place their ID on your csv file.

But I would just go by removing the lines of the already imported issues.

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