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'If equals' operation using Smart Values in Jira Automation

I'm looking to add an 'if equals' operation into one of my global automation rules - the idea being that, depending on the value of our Smart Value (customField_10129), the inline styling on the HTML table contents of the automated email sent out will change.


I have followed the syntax defined in this article about conditional logic, however it does not work correctly. The following always returns what should be the conditional value of 'red' (this should only happen when the text for customField_10129 equals "Serious"):

<td style="background-color: {{#if(equals(customField_10129, "Serious"))}}red{{/}} </td>


I've done some further testing and it appears that these if statements do not work correctly at all, as the following also returns true/'red' when it shouldn't:

<td style="background-color: {{ #if( equals("A", "B")) }}red{{ / }};">{{customField_10129}}</td>


Any advice/help on this would be greatly appreciated.

1 answer

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Luis Machado
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Dec 09, 2022

Hi @Oscar Readwin 

Welcome to the Community!

Try this:

{{#if(equals(customfield_10129.value, "Serious"))}}red{{/}}

The conditional logic worked for me by itself at least. I would test it standalone first in a log action to verify and then try it in your message.

This has worked for me, thank you very much!

The missing puzzle piece seems to be '.value'

@Luis Machado Maybe u can help me with a simmilar issue, i assume it is the variable encoding or something

Web response is Successful.


this statement:

{{#webResponse.body.values}}{{if(equals("SAT Sprint 2", name),id)}}{{/}} is true



And this statement

{{#webResponse.body.values}}{{if(equals(test, name),id)}}{{/}}

where test = SAT Sprint 2 fails


Hi @Kaysaff Tal did you ever manage to resolve using custom variables in conditional logic (as you were trying to do above)?

@Greg McNamara 

Sorry for the late response..didnt see this

Yes I did, with a few automation steps

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