Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

If I remove an issue type from a Workflow Scheme, will the past issues be deleted?

I have an issue type (Email Deployment) that I no longer want to have as an option in my Workflow Scheme. I see in the Settings/Workflow Schemes that I can simply 'edit' and then delete that issue type, but my question is what happens to those previously created tickets (Email Deployment)? Will they remain or be deleted?

I want them to remain, I just don't want hat issue type as an option for new ticket types moving forward. 



3 answers

2 accepted

2 votes
Answer accepted
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 06, 2023

When you delete an issue type from a Workflow scheme, you're really removing that issue type's association with a specific workflow spelled out in that scheme.  That issue type will then be associated with the workflow set aside for all Unmapped Issue Types.

What you're looking to do is remove the issue type from the project's Issue Type Schemes. Jira will then prompt you to remap the existing issues to a different issue type.

1 vote
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 06, 2023

Hi @Angela,

The issues won't be deleted. But Jira will detect that there are issues of the specific type in your project and will ask you to migrate them to a different issue type in your project (you cannot have issues in a project of a type that is no longer there).

That may have some additional implications: changing the issue type may also result in the workflow and screens of your issues to change. Again, Jira will alert you and ask you to decide what you want to do there (convert olld workflow statuses into new ones, potentially remove data from certain custom fields that are not on the screens of the new issue type).

In this scenario: prepare. Have a look at the differences in configuration between your current issue types and make sure you know how you want to convert your old issues.

As an alternative, you can also move your old issues to a different project (or different issue type in your current project first) before you remove the old type from your issue type scheme.

Hope this helps! 

0 votes
Kelly Arrey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 08, 2023

Hi @Angela, another approach is to set up a workflow that has a very restrictive validator on the Create transition, so that no one can create issues, and then assign that workflow to the Email Deployment issue type in the Workflow Scheme for the project. That way the existing tickets will live on, but no new tickets can be created.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events