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If I migrate my Server to Cloud, will the inactive users of my groups with access to a product?


Hello, my name is Rubén, in my company we are migrating a jira server to jira cloud. We have a total of 99 active users in server and 100 licenses for users in Jira cloud, we have found out that inactive users will become active but without billing product, what we have not found out is if we have a group configured so that if a user belongs to it, will have access to a product billing. Inactive users of that group, when migrated will become billed or will remain active but not billed? This question is important because we only have 100 licenses, the moment we exceed that number due to a migration problem, they are paid licenses that we will not use. Then we need to know if when migrating the groups, these will not make the users belonging to start billing even if they are inactive premigration.

Thanks you.

1 answer

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Dave Mathijs Community Leader Aug 11, 2022

Hi @Rubén León Herrera welcome to the Atlassian Community!

Any deleted users or users in inactive directories that are referenced in your Jira data will appear as Former user after migration. If you need to migrate the references to these users, reactivate them (or the directory) before migrating.

Users with disabled status in your Server site will be migrated as active but without any product access. This means they will not be counted as active Jira users for billing purposes. Learn about how users are managed in Cloud.

Thanks you @Dave Mathijs 

I understand, then it means that the inactive users that belong to a group in my Jira Server, will continue to be in the group as active but without billing the product of the group?

Dave Mathijs Community Leader Aug 11, 2022


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