IT Service Management automation, assigning user and sending email issues
I have using Automation within IT Service Management. I have it setup to assign a user to the issue and then after that, send an email to the assigned user.
When the automation is triggered, I get this error:
Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.
It's almost like it's trying to send the email prior to assigning the user.
Is this a bug in the system or is there a way I can better handle this?
1 answer
Alexis Robert
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Ben Sinclair ,
you should use the "Re-fetch issue data" action before sending out the email : since you're changing the assignee, Automation will need to get back the information otherwise it will fail, as you've experienced :
Let me know if this helps,
--Alexis
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.