I have using Automation within IT Service Management. I have it setup to assign a user to the issue and then after that, send an email to the assigned user.
When the automation is triggered, I get this error:
Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.
It's almost like it's trying to send the email prior to assigning the user.
Is this a bug in the system or is there a way I can better handle this?
Hi @Ben Sinclair ,
you should use the "Re-fetch issue data" action before sending out the email : since you're changing the assignee, Automation will need to get back the information otherwise it will fail, as you've experienced :
Let me know if this helps,
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