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I want to be notified when 1 of the approvers have approved.

I want to be notified when 1 of the approvers have approved.

I have an approval list with several people in it. What I want to achieve now is the following. If 1 of the people has approved it, I want to be notified so that I can approve it myself, in what way can I do that?

So not if everyone approved (there is already an alert for this) but if 1 of the 2 approved.

2 answers

0 votes
Dan Buta
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Oct 13, 2023

Hi there,

I am not sure if we are looking for the same setup but here is my problem.

We have a release fix version defined with a list of tickets in there. We set for that fix version a list of Approvers (seems to be a new feature in JIRA).

What I want to accomplish is one of two:

1. On a particular transition to a status of one or more issues with the fix version that has that approver, send a notification to the approver that someone just tried to transition and the fix version needs their approval.

2. Set this up in Automation as to when a fix version reaches close to the release date, send the list of approvers a message to verify the release.

I tried with conditions on the transition within the issues workflow. Doesn't work, there is some condition which relates to approvers but doesn't do anything.

In automation, I cannot access the fix version as an individual entity, I need to go through issue.fixVersion. This is a bit wrong as I want to validate the fix version not each individual ticket's fix version and their approval. It would be an overhead to iterate through all of the issues within a fix version.

Any direction towards this newly added feature in Jira is greatly appreciated.

Thank you!

0 votes
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Oct 12, 2023

Hi @Rafik Bouizergane 

There is a lot of information missing in your question. How exactly have you configured approval process ? How does users gets assigned as approvers  ? Does the issue gets transitioned to next status or not ?

Please provide the context  & configuration details, so that the community can help with the solution.


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