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I've unselected any comment update notifications but am still being emailed with comment updates?



It's day 1 of working alongside our warehouse using JIRA for any issues with orders. This is connected to Zendesk so we can effortlessly escalate issues via JIRA. However, I have made all notifications primarily off except a few as you can see below:


Screenshot 2021-06-14 152244.png

For some reason our warehouse are being notified when either us or a customer updates the Zendesk ticket. How can I turn this off please?



1 answer

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Jack Community Leader Jun 14, 2021

to be clear this is JSW and not JSM correct? are the undesired notifications coming from Jira or Zendesk? 

Yep Jira Software, and from Zendesk but pushed through Jira like so - here's what the email looks like (edited out body of email)


Screenshot 2021-06-14 154359.png

Jack Community Leader Jun 14, 2021

that seems to be from ZD not Jira.

The email is from

Jack Community Leader Jun 14, 2021

thanks, wasn't seeing that. scratching my head. maybe some automation rule?

No worries - I just checked automation rules and it says 

No rules setup on this project

I think I may have done it - I went into Apps > Manage apps > Zendesk for JIRA > Configure and this:

Screenshot 2021-06-14 162008.png

I unchecked the bottom box and saved it. Do you think this will stop my problem? Thanks!

Like Jack likes this
Jack Community Leader Jun 14, 2021


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