I've unselected any comment update notifications but am still being emailed with comment updates?
Hello,
It's day 1 of working alongside our warehouse using JIRA for any issues with orders. This is connected to Zendesk so we can effortlessly escalate issues via JIRA. However, I have made all notifications primarily off except a few as you can see below:
For some reason our warehouse are being notified when either us or a customer updates the Zendesk ticket. How can I turn this off please?
Thanks!
1 answer
Jack Brickey
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Yep Jira Software, and from Zendesk but pushed through Jira like so - here's what the email looks like (edited out body of email)
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
I think I may have done it - I went into Apps > Manage apps > Zendesk for JIRA > Configure and this:
I unchecked the bottom box and saved it. Do you think this will stop my problem? Thanks!
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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