I'm unable to Log Out or admin Add-ons

Question

Hi. I've been struggling for two hours+ just trying to admin a plugin. I've got admin access, I've tried different browsers, turned off browser extensions, restarted, and yet I 1: cannot log out, it just refreshes and I'm still logged in, and 2: I can not see or admin any add-ons at all

Geoff Mitchell · Answer

Also as stated above, "I've tried different browsers, turned off browser extensions, restarted" ¯\_(ツ)_/¯

Geoff Mitchell · Answer

Clicked on this Atlassian ID URL. Got and achieved logout:

"Your email address geoff@care2team.comdoesn't have access to dietomate.atlassian.net

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with geoff@care2team.com, contact your administrator."

somethingblue · Answer

Hi Geoff,

* When we click on the option to confirm a log out of the system, we will be redirected to this Atlassian ID URL. Can you manually click on this link, and see if the same issue happen?
* Still on this context, can you go to the Atlassian ID site, and then, once you are connected to the site, click on the Log out button that will be displayed on the top right of the screen? After that, will you be successfully logged out?
* If we are still having the same issue, as this is happening only with you, can you check if the issue will happen in a different browser? For example, if you are using Google Chrome, try to do the operation in a different browser or/and use the incognito mode option, so we can discard any extensions that could be avoiding the operation to happen?

Cheers,

Branden