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I creat automation my task is when ticket is developed status cross the due date priority change ts

I creat automation when ticket will be in developed status cross the due date priority change to highest how to implement this rule

 

1 answer

1 vote
John M Funk Community Leader May 25, 2022

Hi Jogibabu,

I am not exactly following the question. Can you have a more detailed use case? 

Hi @Jogibabu Merugumala 

Adding on to John's question, do you mean...

When an issue is in the Developed status,
And {{now}} is past the issue's Due Date,
Then change the Priority to Highest.

 

Kind regards,
Bill

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