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I cant add a label

I have an epic created that I previously added labels to but it wont let me add another one I have other epics I can add labels to I dont understand why it wont let me click in the box and add a label -- this EPIC is part of the same project as my other epics that I created and they work I created this epic but cant add a label?   any thoughts on why that is?

2 answers

Hi @Leighann1alexander

It won't let you edit a label onto an issue you've previously created? Is this impacting just one issue or multiples in the same project?

It could be based on your team having a different screen for the 'Create' operation to 'Edit' - if the field is not on the Edit screen it would appear to lock.

A simple way to check is to access the issue's full edit screen and see if you can see the field. Alternatively, if you're the project's admin:

  • Go to Jira Administration (the cog in the top-right of the navigation bar) 
  • Select Projects and choose your project
  • On the left-hand menu choose Screens
  • Open the expand arrow for the Epic issue type and choose the screen next to Edit Issue
  • Look whether Labels is on this screen

If you're a Site Admin, it will also let you change the fields and add the field Labels if needed. If not, you'll to request an Admin adds it.

^ If this doesn't resolve the issue, let me know :)


Put the labels field on the create and edit screen of the issues.

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