Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't remove or add a new member to our Jira (free plan)

I understand why I can't add any members since we already have 10 people but one person we added quit as we added them and I cannot figure out how to remove them. I was the one who set up the Jira but I don't have the user settings shown in the docs to add or remove people. I've spent over an hour on this so I would really appreciate some help.

3 answers

1 vote
Jack Community Leader Dec 29, 2020

You should be able to go to admin> user management, locate the old user and deactivate their account. 

I do not see user management nor admin settings - I have checked everywhere several times. I even watched videos and it is not in the place that they show in the videos.

Jack Community Leader Dec 29, 2020

In the upper right is a cog/gear icon. If you cannot access then you don’t have the necessary site admin access. Is there someone else that does?

0 votes
Daniel Ebers Community Leader Dec 30, 2020

Hi @Sabeer Narula

it sounds that you are lacking administrator permissions to do the desired maintenance.

Please try navigating to http://admin.atlassian.com and report back what the result is.
From your description you should be enabled access there so you can manage your users as you wish. If you are getting an "access denied" error back you definitely lost (somehow?) administrator privileges.

Please also refer to the documentation for a better understanding of the several permissions used in Cloud:
https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html

Regards,
Daniel

Hi @Sabeer Narula ,

can you see this gear icon in the top right corner?

created-vs-resolved.png

 

 

If you can not see the 'user management' option it means you do not have admin permissions..

As @Daniel Ebers suggested Please try navigating to http://admin.atlassian.com and check what will you see there.

 

Regards,

Monika

Jack Community Leader Dec 30, 2020

yes that is the icon I referred to earlier.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,104 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you