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I can't remove or add a new member to our Jira (free plan)

I understand why I can't add any members since we already have 10 people but one person we added quit as we added them and I cannot figure out how to remove them. I was the one who set up the Jira but I don't have the user settings shown in the docs to add or remove people. I've spent over an hour on this so I would really appreciate some help.

3 answers

1 vote
Jack Community Leader Dec 29, 2020

You should be able to go to admin> user management, locate the old user and deactivate their account. 

I do not see user management nor admin settings - I have checked everywhere several times. I even watched videos and it is not in the place that they show in the videos.

Jack Community Leader Dec 29, 2020

In the upper right is a cog/gear icon. If you cannot access then you don’t have the necessary site admin access. Is there someone else that does?

0 votes
Daniel Ebers Community Leader Dec 30, 2020

Hi @Sabeer Narula

it sounds that you are lacking administrator permissions to do the desired maintenance.

Please try navigating to and report back what the result is.
From your description you should be enabled access there so you can manage your users as you wish. If you are getting an "access denied" error back you definitely lost (somehow?) administrator privileges.

Please also refer to the documentation for a better understanding of the several permissions used in Cloud:


Hi @Sabeer Narula ,

can you see this gear icon in the top right corner?




If you can not see the 'user management' option it means you do not have admin permissions..

As @Daniel Ebers suggested Please try navigating to and check what will you see there.




Jack Community Leader Dec 30, 2020

yes that is the icon I referred to earlier.

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