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I understand why I can't add any members since we already have 10 people but one person we added quit as we added them and I cannot figure out how to remove them. I was the one who set up the Jira but I don't have the user settings shown in the docs to add or remove people. I've spent over an hour on this so I would really appreciate some help.
You should be able to go to admin> user management, locate the old user and deactivate their account.
In the upper right is a cog/gear icon. If you cannot access then you don’t have the necessary site admin access. Is there someone else that does?
Hello, we have weird issues with admin settings
I have Administrator role but I still see the message @"You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access."
Also board's owner does not have access to even remove users! What's wrong with Jira?
We have free account on the https://go-c.atlassian.net/
As I suspected, you do not have the necessary permissions. Please contact your Jira admin.
Hi @Roman Milushov , my apologies if my response was unexpected/unwanted. I was trying to respond to your first image. In order to remove or deactivate user accounts you should see something like the following when you click on the cog.
The above screenshot is from my free account that I set up. You indicated that you were the one that set up your free instance so I am quite as to why you would not see what I am seeing. The second image you presented earlier is specific to a given project specifically a team managed project. However from your original it seemed that you wanted to remove or deactivate a user altogether which would not be done at the project level but rather the system level as illustrated in my image above.
One other thing that puzzles me a bit is that my understanding has been that for any free account all users are defaulted to the Jira administration level. Maybe my understanding is a bit dated. If possible could you check with any other members to see what they observe when they click on the cog?
Also, for what it's worth, here is an article on Jira permissions - how-do-jira-permissions-work
Thank you, @Jack Brickey, for the detailed answer! ❤️ But the messages are getting more confusing and harder to explain the issue. Could we have a Google Meet call for 3 minutes? After that, I'll report here how to solve the issue for future people who find this page by searching.
it sounds that you are lacking administrator permissions to do the desired maintenance.
Please try navigating to http://admin.atlassian.com and report back what the result is.
From your description you should be enabled access there so you can manage your users as you wish. If you are getting an "access denied" error back you definitely lost (somehow?) administrator privileges.
Please also refer to the documentation for a better understanding of the several permissions used in Cloud: