I can't remove or add a new member to our Jira (free plan)

[Sabeer Narula]

I understand why I can't add any members since we already have 10 people but one person we added quit as we added them and I cannot figure out how to remove them. I was the one who set up the Jira but I don't have the user settings shown in the docs to add or remove people. I've spent over an hour on this so I would really appreciate some help.

[Jack Brickey]

You should be able to go to admin> user management, locate the old user and deactivate their account. 

[Sabeer Narula]

I do not see user management nor admin settings - I have checked everywhere several times. I even watched videos and it is not in the place that they show in the videos.

[Jack Brickey]

In the upper right is a cog/gear icon. If you cannot access then you don’t have the necessary site admin access. Is there someone else that does?

[Roman Milushov]

Hello, we have weird issues with admin settings

I have Administrator role but I still see the message @"You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access."



Also board's owner does not have access to even remove users! What's wrong with Jira?

We have free account on the https://go-c.atlassian.net/

[Jack Brickey]

Hi @Roman Milushov , there are different levels of administration. If you click on the cog icon in the upper right do you see User management?

[Roman Milushov]

@Jack Brickey I attached the picture (first one) with what I see when I click on the cog icon in the upper right

Btw, second picture is what the board's owner sees (not me)

[Jack Brickey]

As I suspected, you do not have the necessary permissions. Please contact your Jira admin.

[Roman Milushov]

@Jack Brickey are you kidding? Second picture is what the board's owner (Jira admin) sees and he can not change anything, that's the problem that I'm talking about

[Jack Brickey]

Hi @Roman Milushov , my apologies if my response was unexpected/unwanted. I was trying to respond to your first image. In order to remove or deactivate user accounts you should see something like the following when you click on the cog.

The above screenshot is from my free account that I set up. You indicated that you were the one that set up your free instance so I am quite as to why you would not see what I am seeing. The second image you presented earlier is specific to a given project specifically a team managed project. However from your original it seemed that you wanted to remove or deactivate a user altogether which would not be done at the project level but rather the system level as illustrated in my image above.

One other thing that puzzles me a bit is that my understanding has been that for any free account all users are defaulted to the Jira administration level. Maybe my understanding is a bit dated. If possible could you check with any other members to see what they observe when they click on the cog?

Also, for what it's worth, here is an article on Jira permissions - how-do-jira-permissions-work 

[Roman Milushov]

Thank you, @Jack Brickey, for the detailed answer! ❤️ But the messages are getting more confusing and harder to explain the issue. Could we have a Google Meet call for 3 minutes? After that, I'll report here how to solve the issue for future people who find this page by searching.

[Roman Milushov]

@Jack BrickeyI'm sorry, my colleague solved the issue; he just got confused with the UI

[shoshy]

hi @Roman Milushov , can you please share how you solved the problem? we're facing the same one.
thanks

[Monika Rani]

Hi @Sabeer Narula ,

can you see this gear icon in the top right corner?

If you can not see the 'user management' option it means you do not have admin permissions..

As @Daniel Ebers suggested Please try navigating to http://admin.atlassian.com and check what will you see there.

Regards,

Monika

[Jack Brickey]

yes that is the icon I referred to earlier.

[Daniel Ebers]

Hi @Sabeer Narula

it sounds that you are lacking administrator permissions to do the desired maintenance.

Please try navigating to http://admin.atlassian.com and report back what the result is.
From your description you should be enabled access there so you can manage your users as you wish. If you are getting an "access denied" error back you definitely lost (somehow?) administrator privileges.

Please also refer to the documentation for a better understanding of the several permissions used in Cloud:
https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html

Regards,
Daniel