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I am trying to pull Jira data in ETL tool azure data factory but the tables are not loading it's tim


We are trying to extract JIRA data like Issues, Ticket details from ETL tool called Azure Data Factory through JIRA connector, We are successfully created the coonection but tables are not loading it is getting timed out.


2 answers

0 votes


which user name i need to put in the linked service?

0 votes

Welcome to the Atlassian Community!

This isn't an Atlassian problem, you'll need to talk to the Azure Data Factory people about why you can't get it to read your Jira database.

All we can suggest is that you look at the settings, are you sure the connection is properly configured?

Hey Nic, 


Yes, connection is properly configured, we are also trace the connection using wire shark, please check below details, it's application data which is causing issue.image.png Check below jira connection configuration

 JiraConnection2022-07-07 110710.png

All wireshark is telling us is that it can reach and talk to the other end.

It's not telling us that your connection settings are right or why Azure Data Factory isn't reading the data.

Hey Nic, we have resolved the issue form data factory end, we have checked JIRA URL in postman and its working. Thanks


Ok, great, so the fault was definitely the setup of the Azure Data Factory.

Thanks for letting us know!

Like sudhir kumar rai likes this

Hey Nic,

We are trying to explore two option to connect JIRA cloud and extract data using

Azure Data Factory, we have managed to extract data by using query (Select * from "Platform"."Api_Issue") tables, 


now we want to go inside ticket UDIC2-33780 and capture the "Description", "Estimation Parameter" and "Acceptance criteria" fileds data, please guide us from which table we can pull the below fields data?


You'll need to look at how your Azure Data Factory is storing the data it is extracting over the REST APIs.  I can't tell you what shape it is storing the data in.

Hello- I'm facing the same issue, can you please share if my Jira user permissions need to have specific configurations to allow connection from Data factory to Jira?


Hi Prateek,

You need to create API token to connect JIRA cloud. Please click on right most icon, in my case SR (Red Marked) is showing, then click on your ICON> Managed Account>Security>Create API Token>copy API token and paste it in linked service password, that's it your connection will be successfulimage.png

It worked. Thank you !

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