I am trying to pull Jira data in ETL tool azure data factory but the tables are not loading it's tim

[sudhir kumar rai]

We are trying to extract JIRA data like Issues, Ticket details from ETL tool called Azure Data Factory through JIRA connector, We are successfully created the coonection but tables are not loading it is getting timed out.

[Himanshu Rathi]

Hello,

I am experiencing a similar issue with my pipeline in Azure. My pipeline is set up to transfer data from Jira to the data lake, and I have used an API token to establish the connection.

However, I am encountering a problem where only one table gets copied successfully while others are not. I have tried using a for loop and a single copy activity, but the other tables are not being copied at all. I have attached some screenshots for reference.

Have any of you encountered this issue before? I would greatly appreciate any insights or advice on how to resolve this.

Thank you in advance.

[ofir.nayman]

hi

which user name i need to put in the linked service?

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

This isn't an Atlassian problem, you'll need to talk to the Azure Data Factory people about why you can't get it to read your Jira database.

All we can suggest is that you look at the settings, are you sure the connection is properly configured?

[sudhir kumar rai]

Hey Nic, 

Yes, connection is properly configured, we are also trace the connection using wire shark, please check below details, it's application data which is causing issue. Check below jira connection configuration

 

[Nic Brough -Adaptavist-]

All wireshark is telling us is that it can reach and talk to the other end.

It's not telling us that your connection settings are right or why Azure Data Factory isn't reading the data.

[sudhir kumar rai]

Hey Nic, we have resolved the issue form data factory end, we have checked JIRA URL in postman and its working. Thanks

[Nic Brough -Adaptavist-]

Ok, great, so the fault was definitely the setup of the Azure Data Factory.

Thanks for letting us know!

[sudhir kumar rai]

Hey Nic,

We are trying to explore two option to connect JIRA cloud and extract data using

Azure Data Factory, we have managed to extract data by using query (Select * from "Platform"."Api_Issue") tables, 

now we want to go inside ticket UDIC2-33780 and capture the "Description", "Estimation Parameter" and "Acceptance criteria" fileds data, please guide us from which table we can pull the below fields data?

[Nic Brough -Adaptavist-]

You'll need to look at how your Azure Data Factory is storing the data it is extracting over the REST APIs.  I can't tell you what shape it is storing the data in.

[Prateek Fulsundar]

Hello- I'm facing the same issue, can you please share if my Jira user permissions need to have specific configurations to allow connection from Data factory to Jira?

[sudhir kumar rai]

Hi Prateek,

You need to create API token to connect JIRA cloud. Please click on right most icon, in my case SR (Red Marked) is showing, then click on your ICON> Managed Account>Security>Create API Token>copy API token and paste it in linked service password, that's it your connection will be successful

[Prateek Fulsundar]

It worked. Thank you !