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I am owner and only administrator of jira instance and don't have permission to log in to admin site

For some reason, I can no longer log in to admin site or find a way to get to permissions

2 answers

1 accepted

1 vote
Answer accepted

Hello Dale,

Thanks for reaching out in regards to this issue. I took a look at your access from your Community account and compared it to your site. I believe this is a case of account mix-up, you have logged into Community currently and Atlassian ID as a different account than the admin of the site in question. Most likely you're logged in twice and this is causing the problem, please attempt the following to resolve this:

Let us know if this resolves the issue for you.

Stephen Sifers

0 votes
John Funk Community Leader May 26, 2021

Hi Dale - Welcome to the Atlassian Community!

If you click on the Settings gear icon in the upper right of the navigation bar - what do you see? 

You should see something like;


Nothing appears like you show


John Funk Community Leader May 27, 2021

You are not a Jira Administrator no Site Administrator then. 

I own the account, set it up and am the only user.  I was able to add app's before.  How can I not be the administrator?  When I "contact" the administrator the email comes to my email

John Funk Community Leader May 27, 2021

Somehow you have been take out of the groups that identify you as as an Administrator. 

Let me see if I can get someone from Atlassian to take a look since you are on the Free plan. 

Thank you, really driving me crazy.  

John Funk Community Leader May 27, 2021

I imagine it is - it would be me. 

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