I am owner and only administrator of jira instance and don't have permission to log in to admin site

[Dale Baker]

For some reason, I can no longer log in to admin site or find a way to get to permissions

[Stephen Sifers · Accepted solution]

Hello Dale,

Thanks for reaching out in regards to this issue. I took a look at your access from your Community account and compared it to your site. I believe this is a case of account mix-up, you have logged into Community currently and Atlassian ID as a different account than the admin of the site in question. Most likely you're logged in twice and this is causing the problem, please attempt the following to resolve this:

• Navigate to: https://id.atlassian.com/login/select-account
• Switch OR log in with the account that has the domain of username@d.......c.com

Let us know if this resolves the issue for you.

Regards,
Stephen Sifers

[John Funk]

Hi Dale - Welcome to the Atlassian Community!

If you click on the Settings gear icon in the upper right of the navigation bar - what do you see? 

You should see something like;

[Dale Baker]

Nothing appears like you show

[John Funk]

You are not a Jira Administrator no Site Administrator then. 

[Dale Baker]

I own the account, set it up and am the only user.  I was able to add app's before.  How can I not be the administrator?  When I "contact" the administrator the email comes to my email

[John Funk]

Somehow you have been take out of the groups that identify you as as an Administrator. 

Let me see if I can get someone from Atlassian to take a look since you are on the Free plan. 

[Dale Baker]

Thank you, really driving me crazy.  

[John Funk]

I imagine it is - it would be me.