Thanks for reaching out in regards to this issue. I took a look at your access from your Community account and compared it to your site. I believe this is a case of account mix-up, you have logged into Community currently and Atlassian ID as a different account than the admin of the site in question. Most likely you're logged in twice and this is causing the problem, please attempt the following to resolve this:
Let us know if this resolves the issue for you.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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