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I am able to access Bitbucket but not Jira for our group project

Franci I'm New Here Mar 22, 2021

I am unable to access Jira for our group project but am able to access the code in Bitbucket. I cannot see the tickets that are issued to me. 

1 answer

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Hello Franci,

Welcome to Atlassian Community!

I can see that your email (the one you are using in Community) is related to only one Cloud site where you are the only user.

Since you mentioned “unable to access Jira for our group project”, I believe you are talking about another Jira and not fxxxxxxxi.atlassian.net, is that correct?

If that’s the case, it’s necessary to talk with the Jira administrator to make sure you have permissions in Jira, if your account is active and is part of jira-software-users group, that would allow you to view the tickets.

If possible, share with us the error you are facing when trying to access Jira.

Kind regards,
Angélica

Franci I'm New Here Mar 25, 2021

I emailed the administrator. 

Here was his reply:

hi, I checked and all your access is fine

i revoked access and re-set your account

Then I received an invite link via email and was finally able to access to the other Jira.

Thanks so much. 

Like Angélica Luz likes this

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