Hi Anitha,
I run into something like this quite a bit, and nearly every time the issue is with the filter permissions. Here's some steps:
- Open the board. Click the ellipses ("...") in the top right corner
- Select "Board settings"
- Under the "General" settings item from the list on the left, find the "Filters" section
- Click "Edit Filter Query"
- Click "Details" next to the filter name, then click "Edit Permissions"
- If you don't see "edit permissions" then you will have to ask the owner of the filter to do the next steps.
- Under the "Viewers" dropdown select the group you want to share the board with. I usually just make it shareable to the entire organization.
- Click ADD and save the changes. (note: you have to click ADD after you make your group selection, otherwise it would add the permissions for the group)
- Go back to the board. You should see the issues now.
- Your team members may need to refresh their bowsers to have th enew permissions settings.
Hope this helps, if not we can explore more troubleshooting.
-Scott
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