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How you can add SLA clock to service desk customer on ticket reporter view

Nikole Conejo
Nikole Conejo May 3, 2023

I need to my clients can see this time on the tickets they made, sla.png

Actually, looks like this, they don't have much information. 

Screenshot_1.png

 

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Walter Buggenhout
Walter Buggenhout
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May 3, 2023

Hi @Nikole Conejo,

This is not available out of the box, although there is a feature request that you can watch and track  here: JSDCLOUD-325  

If you really need this, you may want to check out the Atlassian Marketplace for a workaround.

Hope this helps!

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