Some time ago, it was possible to visualize the amount of time a ticket was staying in a column/state. The ticket would show coloured dots to signify how much time the ticket had been there.
Is it possible to set up the same in the new Jira Software?
Hi @Stefano Susini welcome to the Atlassian community.
You can choose the time spent on ticket's by navigating to Board settings>> Card layout>> enable Days in column. Screen shot inline.
With the new Jira software updates, this feature might work or not. If not, then the only option I see is to send a request to Atlassian support for alternate steps or work around.
Stay safe and stay healthy.
Hi @Stefano Susini ,
As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project). And all these are available as gadgets on the dashboard too.
Hello @Stefano Susini
There are some solutions worth mentioning here:
You can use the built-in Control Chart (that is available as part of Kanban Board reports) about this but it is not very good with reopens. It will show you durations but it won't show individual issues. It is more aimed towards seeing the big picture. Plus, you can't get its raw data.
There are the Average Age Report or Resolution Time Reports. Both are available under project reports or as dashboard gadgets. Unfortunately, both reports also are very high level and not very flexible. They won't show you individual issues or individual statuses.
In case you are OK with using a marketplace app, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time.
You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type).
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
Using Time in Status you can:
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