How to update automarically certain fields when moving an issue to same project

Serge Calderara March 15, 2024

Dear all,

We have initial Request which are raised from our service Desk portal.
When those request gets created, they request Type are set to Service Reauest

It happens that when users sometimes needs to converts those request into Incident

When doing so, an Incident need to have some mandory fields set when they are created, so the move operation should set also those fields

What is the best way to do so during the move operation ?

regards

1 answer

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Fazila Ashraf
Community Leader
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March 15, 2024

@Serge Calderara 

May be rather than a standard move, you could write a manually triggerable automation that auto sets those values and then performs the move?

Serge Calderara March 15, 2024

hello @Fazila Ashraf ,

what you you mean by "write a manually triggerable automation"

We do not want to let users triggers a manuall triger as theire could make potential mistakes

Users are able to move from the issue view only

Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

@Serge Calderara , by triggerable automation, i referred to https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Manual-trigger-from-issue 

Trigger to perform the actions which you would have already written on that automation (set the default values to the fields + move)

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