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How to update a field on a linked issue to same values


I want the field Invoice Number to be updated on a linked issue, no matter which of the issues it is updated on. 

E.g, the Invoice Number is inserted on an issue, and I want the linked issue to get the same number in the same field. Duplicate field.jpgIssue.jpg

1 answer

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Answer accepted

Hi @Sigrid Kviteberg,

You should be able to do this through an automation rule. Have a look at this example from the template library. I think it does exactly what you need; you should just update the fields and project used to the ones from your example.

Hope this helps!  

Thanks, but unfortunately it isn't working for me. 

The audit says that the linked issue is updated, but the value is not showing. 

Rule details.jpgCopy field.jpgaudit.jpgIssue to be updated.jpgIssue to copy from.jpg

Hi @Sigrid Kviteberg 

In your edit of the Invoice Number, you are copying from "current issue".  At that point in the rule, "current" issue is the one from the branch.  Please change that edit to copy from Triggering Issue, if that is what you wanted.

"Current Issue" ( which is the smart value {{issue}} ) can be different at different points in a rule.  For example:

  • trigger: some trigger  (at this point, {{triggerIssue}} and {{issue}} are the same)
  • action: some action  (at this point, {{triggerIssue}} and {{issue}} are the same)
  • branch: to some issues
    • action: some other action  (at this point, {{triggerIssue}} and {{issue}} are different, where {{issue}} now refers to an issue from the branch)
  • action: another action  (at this point, {{triggerIssue}} and {{issue}} are the same)

Kind regards,

@Bill Sheboy 

Thank you, I finally managed to get it working setting the field as shown below. 


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