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How to update Time Tracking when issue is in status with jira.issue.editable = false?

In our workflow, when an issue reaches the Closed status, the issue is not editable due to the workflow property jira.issue.editable = false.

I was looking at an issue in the Closed status and noticed that the Time Remaining still had 5h in it. I would like to update the time remaining. I understand that fields are not editable when the issue is in this state. 

When I'm navigating through the ticket, *almost* all fields are inaccessible; the exception is the Time Tracking field. I'm able to click on it, the time tracking window opens, and I can edit the fields. However, when I hit Save, Jira shows a pop-up in the bottom left that says "We couldn't save your edit. Check your connection, then give it another try." 

I'm assuming that's because of the editable property I have disabled, but the messaging is a bit misleading. Is this a bug, or should I not be able to edit this field? 

If I can't edit the field, how would you suggest that I make sure Time Remaining is updated to 0 when an issue is closed? 

1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 23, 2023

Hello @Maroline Johnson 

You could use a Post Function in the workflow transition to the "closed" status to set the Remaining Estimate field to 0.

That would handle the change going forward, but would not update the issues that already exist in that status.

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