How to transition completed Issue to Backlog

[Nate Vasquez]

Use case:

When a Design jira ticket is approved, it is put to Done and I have a checkbox with Ready for Dev (choose Yes).

Automation would look for the Design label and the Ready for Dev (Yes) status, move the ticket to the backlog, change the label to Dev and now the ticket is ready in the backlog for Dev team. 

I can figure out everything but how to move the ticket to the backlog. 

I could use the Clone option, but Cloning doesn't bring over the Comments, which we need.

[John Funk · Accepted solution]

Hi Nate,

One option is to get the Deep Clone add-on which will allow you to clone issues and copy over any attachments and comments. That would put the new card in the Backlog status. 

Otherwise, make sure that there is a transition from the Done status to the Backlog status. You should also clear the Resolution and Resolved fields as post functions on that transition. 

[Marlene Kegel - codefortynine]

Hi @Nate Vasquez , hi @John Funk ,

Thank you for mentioning Deep Clone for Jira, @John Funk . 

It's indeed possible to clone and move issues including their comments with our Marketplace app. 

In the attached screenshot you can see other cloning settings for Deep Clone for Jira, that might be helpful for your use case.

If you have questions about our app, don't hesitate to get in touch with our support.

[Nate Vasquez]

Thanks @John Funk / @Marlene Kegel -codefortynine- - would love to use it, but definitely not able to purchase a Plug In at the moment, otherwise this would absolutely solve my problem. I can do it all manually, just not ideal but not horrible at the moment. 

Thank you again!

[Malka]

Does your workflow allow assigning issues to New/To-Do? You would have to have that ability to be able to "Reset" the story to the backlog. Then it is a matter of having Automation transition the issue as an action. 

[Nate Vasquez]

It should - I'll double check and see if that would work. Largest issue being able to retain all of the content. Thanks!