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How to track flagged issues?

It´s cool that you can flag issues to highlight that they are blocked. I would like to track the resolution time on a flag. How do I see when it was created and how long it took to solve it?

3 answers

1 vote
Jack Community Leader Feb 26, 2019

Have you looked at Time to resolution gadget available to the dashboard? It doesn’t show you TTR on an individual issue basis but give you a running average.  You can create a filter using “flagged =“ and apply to this gadget.

0 votes
Tarun Sapra Community Leader Feb 26, 2019

Hello @Svenja_Speen 

This is a unanswered duplicate question

It's not trivial to calculate the time till resolved on a issue which was once a impediment (flag)

My suggestion to you is to move the flagged issues to a status in workflow like "Blocked" etc and then either you can use Control chart in Jira to see the lead time. Or you can create a scripted field (from Script runner) plugin which calculates the time duration from when the issue  was flagged upto the time it got resolved. 

I had to get creative to do something similar.  Here's what I did:

I created an automation rule that sets a custom date field, Date 1, to {{now}} when the flag is added to an issue.  When the flag is removed, it takes the difference between now and the Date 1 field (I chose to just use business days) and adds it to another custom field, Number 1.  The formula used is {{issue.Number 1}} + {{now.diff(issue.Date 1).businessDays}}.  If the issue is flagged again and that flag removed, the Number 1 field will keep a cumulative total of days flagged for the issue.  If you didn't want to keep a cumulative total and only the duration of the last flagged time, the formula could be changed to:  {{now.diff(issue.Date 1).businessDays}}.

Automation rule - flag duration.JPG

This is awesome....Thank you Sir


Sadly, you would think that something THIS OBVIOUS would actually make it into the work to make Jira itself more useful.

We need more "broken" roadmaps.

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