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How to set different default values for Description field for different issues type? Edited

Hello everyone,

I'd like to set different default values for the field "Description" depends on the selected issue type
For instance,
Issues type "User story" will have 

Acceptance criteria:

Issues type "Bug" will have

Steps to reproduce:
Expected result:
Actual result:


How can I do this?

3 answers

0 votes
Liam Green Community Leader Dec 22, 2020

Hi @sergey.guba 

Are you wanting the fields 'acceptance criteria', 'design', etc. to be part of the Description or their own fields?

They can't be part of the description, but you can have them as custom fields.

This article will show you how to Create a Custom Field

This article shows you how to Add a Custom Field to a Screen

And this article will explain how to Add it to the Request Type

Once you've done that you should be good to go.

Hope that helps,

Regards, Liam

I'd strongly recommend doing it with these new fields.  If you default the description, you're going to end up with a lot of issues with just the defaults set because people don't need to bother putting in a description.

Separate fields also make searching and reporting easier.

0 votes

hi @sergey.guba ,


If you using different workflows for Bug and Story. This may be helpful.

1. Go to workflow

2. Edit 

3. Select "create" Transition.

4. Post function

5. Update issue field

6. select "Description"


Enter your required data in "Field Value".  


7. ADD

8. Save Workflow

9. try to create a new Story / Bug

10. After ticket created. you will able find the required info.

Hell @sergey.guba

these are the type of things that you can resolve using ScriptRunner.

I've recomment you buy this software because it's the "must be" for all the automations.

Best regards.

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