How to see the Using Rank setting

[Jordan Bergtraum]

I need to find the "Using Rank" setting in my board as seen here:

However, when I click on "Configure Board" in my project I see a totally different setting interface that does not have the Using Rank option, as seen here:

Please help.

[John Funk]

Hey @Jordan Bergtraum  - Did you ever get feedback from Atlassian? Did you solve it? 

[Jordan Bergtraum]

I did. It required some backend fix in our instance.

[John Funk]

Great!

[Trudy Claspill]

Hello @Jordan Bergtraum 

Welcome to the community.

The first image you provided is for a board for a Company Managed project. The second image you provided is for a board for a Team Managed project. It will say at the bottom of the navigation pane on the left which type of project it is.

For a Team Managed project Ranking is always on already and you are not able to turn that off.

Can you tell us what problem you are trying to solve?

[Jordan Bergtraum]

Goal: Manually sort Epics so they represent our "roadmap" level objectives in the right order. 

Currently functionality: I manually re-order epics, which makes me assume I can manually sort. However, after any page reload/refresh the Epics go back to being sorted by what appears to be their ID. So all that work gets lost.

Ahhh, so how can I change my project to allow me to manually sort Epics?

[Trudy Claspill]

Where and how exactly are you manually re-ordering your Epics?

In a Team Managed Scrum project I am able to re-order my Epics in both the Roadmap screen and the Backlog Screen (in the Epics pane) by dragging and dropping them. When I refresh the screens (either one) the ordering I set is retained.

[Jordan Bergtraum]

Doesn't work from "Backlog" with Epics open or "Roadmap".

[Trudy Claspill]

Can you provide step-by-step what you are doing/seeing?

It seems to work for me, but maybe I am not doing the same thing you are doing.

Also, what browser are you using?

[Jordan Bergtraum]

Here is a video of the problem:

https://www.icloud.com/iclouddrive/0ec9dd-pOj8X6vj9q4fgOCw7g#Screen_Recording_2022-08-18_at_3.16.12_PM

[Jordan Bergtraum]

@Trudy Claspill Any thougths?

[Trudy Claspill]

@Jordan Bergtraum 

So far I have not been able to recreate what you are seeing, but there are more tests I want to try. I haven't been able to get back to this due to my workload.

You might want to open a case directly with Atlassian Support to see if they can provide a quicker answer.

https://support.atlassian.com/contact