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If any ticket goes from status in progress to waiting for customer, if someone comments on that ticket, then the ticket status should go back to in progress.
Hello @dv bhadram ,
You should be able to use Automation to do that. You can create a new rule, triggered on "Issue Commented" event launching a transition action from the status you're in to the specific target one.
It would look like:
- When issue is commented
- If status = Closed (for example)
- Then go to "In Progress"
Let me know if that's what you seek!