How to recover deleted JIRA ticket

Pritam Banik December 11, 2019

By accidentally I had deleted one JIRA ticket. Is there any way to recover it.

3 answers

5 votes
Alex Laycy
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December 11, 2019

Hi Pritam,

 

Unfortunately, the only way to restore an issue is to restore a backup of your JIRA instance that contains the issue, you would still lose the history though.

 

I would advise removing the delete permission from all but a select few administrative users.

 

- Alex 

0 votes
Payne
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December 11, 2019

It is highly recommended never to delete issues for this (and other) very reason. Instead, resolve such issues with a resolution of "Deleted", "Canceled", etc.

0 votes
Jamil Rahimov
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December 11, 2019

@Pritam Banik 
Can you try re-index?
In my case I used re-index and after re-index some old issues appeared again.
For re-index: Go to Jira administration -> System -> Indexing -> Re-Index

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Payne
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December 11, 2019

Re-indexing will not bring back deleted issues. It may help find ones that a search did not previously find (what you likely encountered), but once an issue is deleted, it's gone.

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