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How to prevent Tempo-Timesheets from taking over "Time tracking provider" setting?

georg.sterz
georg.sterz Apr 10, 2020

Hi folks,

we are using Jira Cloud + Tempo-Timesheets plugin.

We like to have "JIRA provided time tracking" as default time tracking provider.

2020-04-10 10_43_15-Time tracking - Jira.png
Problem is, that every week or so, somehow Tempo-Timesheets "takes control" and sets itself as default time tracking provider for issues.

Any ideas how to prevent this?

Thank you so much,

Georg

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Brant Schroeder
Brant Schroeder
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Apr 10, 2020

Georg,

  This sounds like a bug and I would suggest submitting a ticket to tempo support.  Sounds like everytime an update occurs to the temp application your settings are changed back to tempo. At least that is what I am assuming is happening.  You can contact tempo support here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 

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georg.sterz
georg.sterz Apr 21, 2020

Thanks Brant, will submit an issue report to Tempo.

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shiqiqi
shiqiqi
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Mar 30, 2023

hi, I wondered if any updates from Tempo official? We met the same bug. the time tracking is switched to Tempo intermittently and quite annoying. 

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