How to pop up a dialog box when issue is flagged?

[Justin Princehorn]

Hi,

My ultimate goal is to help find easy way to 1.  identify blocked issues, 2. track how long issues are blocked and 3. decipher what type of blocker is it.

I think I have found a solution for #1 and #2 by using the Flag feature and using some combination of automation rules and custom fields like Blocked_Start_Time and Blocked_End_Time and Blocked_Total_Time.

My question for #3 above though is, is there a way to configure a dialog box to pop up on the screen whenever a user sets the Flag on an issue, which would then prompt the user to fill in the Blocker Type field value (assuming this would be a new custom field) with a drop down pre-defined list of values such as "Need Requirements", "External Team", "Environment issue" etc...

[Alex Koxaras -Relational- · Accepted solution]

Hi @Justin Princehorn 

Quick question: Is this about Confluence or Jira?

If it's for Jira, then you can achieve this by adding a transition screen to a transition, and adding your custom fields. If you are in Confluence, you have to explain a bit further about what you are describing.

[Justin Princehorn]

Sorry, this is for Jira cloud.

[Alex Koxaras -Relational-]

Nice! Then all you have to do is:

• Create your CF of choice (single select text, the works)
• Create a screen and add the above fields to that screen
• Open your workflow and edit it
• Locate the specific transition and add this screen to that transition
• (Optional) add validators so as the user chooses a values from the above fields.

[Justin Princehorn]

Thank you for the information!

[Dillon Weyer]

@Alex Koxaras -Relational- Question about your suggestion. When flagging an issue, there is no transition for the ticket, so I am unclear a) which transition you would select and b) how setting the flag relates to and or triggers a transition.