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Hi,
My ultimate goal is to help find easy way to 1. identify blocked issues, 2. track how long issues are blocked and 3. decipher what type of blocker is it.
I think I have found a solution for #1 and #2 by using the Flag feature and using some combination of automation rules and custom fields like Blocked_Start_Time and Blocked_End_Time and Blocked_Total_Time.
My question for #3 above though is, is there a way to configure a dialog box to pop up on the screen whenever a user sets the Flag on an issue, which would then prompt the user to fill in the Blocker Type field value (assuming this would be a new custom field) with a drop down pre-defined list of values such as "Need Requirements", "External Team", "Environment issue" etc...
Quick question: Is this about Confluence or Jira?
If it's for Jira, then you can achieve this by adding a transition screen to a transition, and adding your custom fields. If you are in Confluence, you have to explain a bit further about what you are describing.
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Nice! Then all you have to do is:
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@Alex Koxaras _Relational_ Question about your suggestion. When flagging an issue, there is no transition for the ticket, so I am unclear a) which transition you would select and b) how setting the flag relates to and or triggers a transition.
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