We would like to have the exact same configuration capability. Everytime I open a link in a Notification, Comment, or Description I want it to open in a new tab (by just clicking on it, nothing extra). I would think that 80% - 90% of Jira users want to open external links in a new tab so the new external page doesn't replace the ticket content.
Hi Steve. There's a ticket that was opened 16 years ago here asking for the same thing. Many of us are frustrated that the Atlassian team continually and repeatedly ignore the community's request for this most basic functionality.
We are asking people to open new tickets, reference the above ticket, and continue to agitate for Atlassian to pay attention to its users.
It would be a better question to ask for "open in new tab when it is appropriate and not going to confuse the user"
One of the biggest UI complaints I run into nowadays is "I have too many tabs in my browser". Just stop inflicting that on people.
It's ok (but not great) to open a new tab when you click on something that leads outside the current system. It's definitely right when that tab isn't going to lead back to what you were doing before - when it's a corollary, not part of the work. (Example - click on "help" - that should always leave you with your original page, and pop another that explains the stuff on the page you still have open).
But it's horribly wrong when people are just trying to read relevant stuff.
Don't do it, default to "change page" and let the user choose if they want o open (yet another) tab or window.
Or you have to do a google search to look for threads to see how to do this and then be surprised it isn't supported. Oof.
Your product has lots of integrations that make it useful for many people these days, such that your audience extends well beyond whoever has learned and retained that cmd + [click] opens a link in a new tab. So many other websites open external links in new tabs. It just works.
Even just offering it as an option would be huge. Folks can choose for themselves.
I guess it's only 2022, though. Let's give them another 8 years.
Hello @Scott McNeely
Thank you for reaching out!
Can you please provide us what is the links you are talking about?
In Jira application, there are several links and buttons you can click that leads to a different page or feature, each one works obeying its architecture and can not be changed since Cloud does not allow UI modifications.
That being said, most of the links/buttons in Jira can be opened in a new browser tab by holding the Command button while clicking on it, like any other web application.
Let us know if this information helps.
Thank you for explaining.
As the Jira issue view uses the default link mechanism of web applications, you can open links in descriptions and comments by holding the Command/Crtl button while clicking on it.
Can you check if this works for you?
Yes that works, and I can also right-click and do the same. But for users who aren't in Jira all the time, they don't remember to do this. A minor frustration, albeit a frustration all the same.
I'm surprised there's no way to configure this, as part of the settings for each project.
Hi @Petter Gonçalves, this is still a HUGE annoyance, when we click a link in an Issue's comment thread it shouldn't redirect me off of the page to somewhere else. It is fine if it is displayed in an i-frame or opens a new tab, but it is not desired to click a link and be redirected to a new webpage on the same Jira tab I was working on.
Please provide a global or user setting to fix this ASAP :)