How to move jira service management ticket to a another project?

[Patrícia Gomes]

Hi!

I need to automate urgent jsm bugs by moving to the development project.

Is it possible, through automation, to move a jsm ticket to a specific project and board?

thank you for your help!

[Nic Brough -Adaptavist- · Accepted solution]

I would recommend not doing that.  Issue move is for genuine mistakes and housekeeping, it's not something you should be doing as part of a process.

Between some types of project, it's not so bad, but moving issues out of a JSM project is not a good idea - you lose the request it is associated with, making the customer think you've deleted their request.

"Create development item as a result of a request" is best done by using the "create issue in other project and link" function.  That way, the developers can use their process as normal, the customer still has the request, and the developers can see where it came from and update either end of the link.  Click on the "link issue" icon first, to get the area where links are shown, and look at the bottom of it for the create/link button.

[Patrícia Gomes]

thanks for the tip!
It makes sense.

Thanks

[Steven Lees-Smith]

Would people be worried that if the JSM request was built using the new Forms functionality then that data wont carry across and you would have to flick back and forth between the linked issues.

[Kees Bloemendaal]

New, so I need more support on this. The suggested solution, does that mean: TRIGGER: new issue, THEN: CLONE - {{issue.summary}} into an other project, AND link to newest issue?

[Kees Bloemendaal]

sorry, that was automation. and that was not suggested! I found the way to clone and link within the issue.

[Trudy Claspill · Accepted solution]

Hello @Patrícia Gomes 

Welcome to the community.

Jira Automation doesn't currently support moving an issue with a single "move issue" action. You have to clone the issue then delete the original. Refer to 

https://support.atlassian.com/cloud-automation/docs/move-an-issue-to-another-project-using-automation/

As for putting it "on a specific board", a board is just a way to view issues and the board is based on a filter. If the new issue is within the scope of the board filter, then it will show on the board.

[Patrícia Gomes]

thank you for your help!
I'll try it this way