How to mention user via account id

[Egor Prishchepin]

Syntax like that doesn't work [~accountid:Identifier]

[MW]

This one works for me - it automatically mentions the assigned user when it's moved to a certain status (like "hi @Marcin Wiktor there is a task ready to be deployed"):

[~accountid:{{issue.fields.assignee.accountId}}] 

[Egor Prishchepin]

Doesn't work for me for comments and ticket description.

[Marcin Wiktor]

Are you trying to add this smart value by yourself? Maybe that's the reason it doesn't work.

Try to put a comment like this using automation - I use literally this smart value and it works:

[Egor Prishchepin]

so, but in y case i need to add it by mysefl, and it worked ;) 

[John M Funk]

Hi Egor,

Why have you placed the word Identifier at the end? What are you trying to see? 

[Egor Prishchepin]

i placed there the unique id of user

[Egor Prishchepin]

i try to mention a person using this AccountID

[John M Funk]

But what is the field you are using it for?

[Egor Prishchepin]

i paste this info into the description of the ticket

[John M Funk]

But who is it the accountID for? The Reporter? The Assignee? Someone else?

[Egor Prishchepin]

Someone else, any of the jira users

[John M Funk]

You can't just stick a random user's ID in the description. It has to be related to something. 

[Egor Prishchepin]

so, i used this construction [~accountid:Identifier] and it worked before "new experience" of jira

[John M Funk]

Sorry, but I am not receiving enough information so I cannot help you further. 

[Egor Prishchepin]

if you try to mention anybody via @ you can find in History "code" of this operation, and i used revers of this option to mention users by Automation.

[John M Funk]

This is an example of code you can use in a mention for a comment.

[~accountid:{{issue.assignee.accountId}}]

[Egor Prishchepin]

yes, i tried, but it's not working, and that is the problem i can't resolve

[Egor Prishchepin]

also if i try to look at the History, i found that i got i extra backslash there, i guess it isn't allow to work correctly

[Egor Prishchepin]

this text is converting to plaintext but not as a jira code

[John M Funk]

Why are you doing the mention in the description and not in the comment field? 

[Jack Brickey]

Hi @Egor Prishchepin , are you using this in Automation? If not where and why?

[Egor Prishchepin]

yes, i do.

we prepare markdown template for ticket creation.