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Syntax like that doesn't work [~accountid:Identifier]
This one works for me - it automatically mentions the assigned user when it's moved to a certain status (like "hi @Marcin Wiktor there is a task ready to be deployed"):
[~accountid:{{issue.fields.assignee.accountId}}]
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Are you trying to add this smart value by yourself? Maybe that's the reason it doesn't work.
Try to put a comment like this using automation - I use literally this smart value and it works:
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Hi Egor,
Why have you placed the word Identifier at the end? What are you trying to see?
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But who is it the accountID for? The Reporter? The Assignee? Someone else?
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You can't just stick a random user's ID in the description. It has to be related to something.
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so, i used this construction [~accountid:Identifier] and it worked before "new experience" of jira
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Sorry, but I am not receiving enough information so I cannot help you further.
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if you try to mention anybody via @ you can find in History "code" of this operation, and i used revers of this option to mention users by Automation.
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This is an example of code you can use in a mention for a comment.
[~accountid:{{issue.assignee.accountId}}]
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yes, i tried, but it's not working, and that is the problem i can't resolve
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also if i try to look at the History, i found that i got i extra backslash there, i guess it isn't allow to work correctly
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Why are you doing the mention in the description and not in the comment field?
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