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How to mention user via account id

Syntax like that doesn't work [~accountid:Identifier]

3 answers

This one works for me - it automatically mentions the assigned user when it's moved to a certain status (like "hi @Marcin Wiktor there is a task ready to be deployed"):


Doesn't work for me for comments and ticket description.

Screenshot 2022-06-18 at 09.23.34.png

Are you trying to add this smart value by yourself? Maybe that's the reason it doesn't work.

Try to put a comment like this using automation - I use literally this smart value and it works:

Bez tytułu.png


Bez tytułu.png

so, but in y case i need to add it by mysefl, and it worked ;) 

0 votes
John M Funk Community Leader Jun 17, 2022

Hi Egor,

Why have you placed the word Identifier at the end? What are you trying to see? 

i placed there the unique id of user

i try to mention a person using this AccountID

John M Funk Community Leader Jun 17, 2022

But what is the field you are using it for?

i paste this info into the description of the ticket

John M Funk Community Leader Jun 17, 2022

But who is it the accountID for? The Reporter? The Assignee? Someone else?

Someone else, any of the jira users

John M Funk Community Leader Jun 17, 2022

You can't just stick a random user's ID in the description. It has to be related to something. 

so, i used this construction [~accountid:Identifier] and it worked before "new experience" of jira

John M Funk Community Leader Jun 17, 2022

Sorry, but I am not receiving enough information so I cannot help you further. 

if you try to mention anybody via @ you can find in History "code" of this operation, and i used revers of this option to mention users by Automation.

Screenshot 2022-06-17 at 16.39.54.png

John M Funk Community Leader Jun 17, 2022

This is an example of code you can use in a mention for a comment.


yes, i tried, but it's not working, and that is the problem i can't resolveScreenshot 2022-06-17 at 17.15.56.png

also if i try to look at the History, i found that i got i extra backslash there, i guess it isn't allow to work correctlyScreenshot 2022-06-17 at 17.17.59.png

this text is converting to plaintext but not as a jira code

John M Funk Community Leader Jun 20, 2022

Why are you doing the mention in the description and not in the comment field? 

0 votes
Jack Brickey Community Leader Jun 17, 2022

Hi @Egor Prishchepin , are you using this in Automation? If not where and why?

yes, i do.

we prepare markdown template for ticket creation.

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