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How to mention a group / user in automation?

Hi does anyone knows how to mention a specific group or user in the comment area while running automation?


I know I could indicate assignee and reporter, but that's not the case for me as I want to create an alert to notify the team when a ticket was not assigned/updated

3 answers

0 votes
John Funk Community Leader Oct 10, 2022

Hi @Wilson Seow 

I don't know if you ever got this fixed, but you should use [~accountid:{{issue.assignee.displayName}}]

Hi @Wilson Seow , you can find a detailed explanation about how you can mention a specific user in the autmation:*O:community*I:social_share*

But for the groups, looks like there is not a way without a third party plugin. At least, I couldn't find.

I guess i was wrong, when i put it {{issue.assignee}} it returns a line of characters instead of the assignee name...any idea what I did wrong? 

To tag the reporter / assignee:

Assignee - [~accountid:{{issue.assignee.accountId}}]

Reporter - [~accountid:{{issue.reporter.accountId}}]


To tag a group of user, one workaround is to create a alias user that refers to a dist list of users that need to be notified.

Like Marcel Valeriano likes this

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