You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi does anyone knows how to mention a specific group or user in the comment area while running automation?
I know I could indicate assignee and reporter, but that's not the case for me as I want to create an alert to notify the team when a ticket was not assigned/updated
Hi @Wilson Seow
I don't know if you ever got this fixed, but you should use [~accountid:{{issue.assignee.displayName}}]
Hi @Wilson Seow , you can find a detailed explanation about how you can mention a specific user in the autmation: https://community.atlassian.com/t5/Jira-Software-questions/What-is-the-smart-value-to-mention-user-group/qaq-p/1528633?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*
But for the groups, looks like there is not a way without a third party plugin. At least, I couldn't find.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I guess i was wrong, when i put it {{issue.assignee}} it returns a line of characters instead of the assignee name...any idea what I did wrong?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
To tag the reporter / assignee:
Assignee - [~accountid:{{issue.assignee.accountId}}]
Reporter - [~accountid:{{issue.reporter.accountId}}]
To tag a group of user, one workaround is to create a alias user that refers to a dist list of users that need to be notified.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.