Hi does anyone knows how to mention a specific group or user in the comment area while running automation?
I know I could indicate assignee and reporter, but that's not the case for me as I want to create an alert to notify the team when a ticket was not assigned/updated
Hi @Wilson Seow
I don't know if you ever got this fixed, but you should use [~accountid:{{issue.assignee.displayName}}]
Hi @Wilson Seow , you can find a detailed explanation about how you can mention a specific user in the autmation: https://community.atlassian.com/t5/Jira-Software-questions/What-is-the-smart-value-to-mention-user-group/qaq-p/1528633?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*
But for the groups, looks like there is not a way without a third party plugin. At least, I couldn't find.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I guess i was wrong, when i put it {{issue.assignee}} it returns a line of characters instead of the assignee name...any idea what I did wrong?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
To tag the reporter / assignee:
Assignee - [~accountid:{{issue.assignee.accountId}}]
Reporter - [~accountid:{{issue.reporter.accountId}}]
To tag a group of user, one workaround is to create a alias user that refers to a dist list of users that need to be notified.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.