How to make "Resolution screen" appear when issues being "resolved/closed/reopened"

[jae.shin]

Before, I could select a status such as "Cannot reproduce" "Duplicate" "Done" when I re-open/resolve/close any issues. Now this pop upi does not appear, gone. Any idea to make it re-appear again? Thanks!

[KAGITHALA BABU ANVESH · Accepted solution]

hello @jae.shin ,

Do you have Jira Admin Privileges. If Yes.  Go to

1)Project Settings

2) Workflows

3) select the workflow, where you missing "Resolutions " .

4) Edit

5) Select the Transition which are connected with "Done"

6) place Resolution Screen

7) Publish Workflow

Thanks

[jae.shin]

I just did that and it works!

Thank you so much! :-)

[Rodriguez_ Jhon Ronald]

is it possible to show in the public comment what you put in resolution screen?

[Benjamin Høegh]

Is it a requirement that the Transition is named "Done"?

[Jack Brickey]

Someone has modified the workflow or associated a new workflow with the Issuetype. You can edit the workflow and add a screen that has the resolution. Also add a Validator to require that the Resolution field is set. You do both of these on the transition(s) to your done status. Be sure to clear the Resolution field on any reopen transition.

[jae.shin]

Thank you so much!!