When we reopen any closed or resolution provided or resolution accepted issues in JIRA, how can we force the system to update Resolution (system field), similar to how it is forcing to update while we update the issue status to resolution provided or resolution accepted or closed. Please see the attached screenshot highlighting the need. Kindly assist with this on priority. Let me know if you need any additional details. Thanks.
well i use cloud so it is a bit different but here you go...
Pre-requisite: you need to be an admin
this will only impact any issues that go thru the 'reopen' transition. any issues that have previously been reopened will still have the Resolution set. For those you can use Bulk edit to clear...
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