Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to import the JIRA cloud backup zip file from our old JIRA cloud to new JIRA cloud account?

Hi,

We are currently using a free JIRA CLOUD account at https://bettrai.atlassian.net/ 

We created a new JIRA CLOUD account at https://bettrai-us.atlassian.net/

So we need all the data from the old account to the new account. I have downloaded the backup to my computer.

When I try to restore it in the new JIRA cloud account, it's saying that the backup should be from the new account. 

Hence, I am unable to import the backup file of my old account to the new account. 

Can somebody help me with this?

 

1 answer

0 votes

Hello @Swathi Pandravada,

Welcome to the Atlassian Community!

With some recent changes in Jira Cloud, it’s necessary to create a backup before importing a new backup. 

When importing a backup, Jira will be completely wiped, so this is basically a security backup in case you remember you need some data in the future since once you start importing data, it's not possible to revert.

With this said, create a backup from your new site just to unblock it, and then you will be able to import the backup from your old Jira Cloud.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

👁‍🗨 Confluence Team planning dashboard_Atlympics 🌈

Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...

92 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you