We are currently using a free JIRA CLOUD account at https://bettrai.atlassian.net/
We created a new JIRA CLOUD account at https://bettrai-us.atlassian.net/
So we need all the data from the old account to the new account. I have downloaded the backup to my computer.
When I try to restore it in the new JIRA cloud account, it's saying that the backup should be from the new account.
Hence, I am unable to import the backup file of my old account to the new account.
Can somebody help me with this?
Hello @Swathi Pandravada,
Welcome to the Atlassian Community!
With some recent changes in Jira Cloud, it’s necessary to create a backup before importing a new backup.
When importing a backup, Jira will be completely wiped, so this is basically a security backup in case you remember you need some data in the future since once you start importing data, it's not possible to revert.
With this said, create a backup from your new site just to unblock it, and then you will be able to import the backup from your old Jira Cloud.
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