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How to identify whether a comment has attachment to trigger a Automation rule?

veednah jeebodh
veednah jeebodh December 9, 2021

Hello Team,

 

I have created an automation rule and this needs to be triggered when an attachment is added either from the creation of a ticket or when the attachment is added into the comment section. 

 

Adding attachment when creating a ticket is working fine. I just need help on the part where to enable a trigger when an attachment in added into a ticket.

 

Kindly help me on this one.

 

Thank you :) 

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John Funk
John Funk
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December 9, 2021

Hi Veednah - Welcome to the Atlassian Community!

Try using the Field Value Changed trigger and use the Attachment field. 

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