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How to get the Reporter email copied to a custom field? [using Jira Cloud Automation] Edited

Hi Community,

I've been trying to copy the reporter email to a custom single line text field, I tried using the Automation app and I created this very simple rule using these options:

  • When: Issue created
  • Then: Edit issue fields
  • I'm using this rule:
"fields": {
"customfield_16802": {{reporter.emailAddress}}

But it just copies my user name into my custom field, so I'm wondering if I'm missing something?


3 answers

1 accepted

1 vote
Answer accepted

Hi @Juan Recabarren [ServiceRocket] 

Did you figure this out?  This worked for me to get the email address:  {{issue.reporter.emailAddress}}


Best regards,


Hi @Bill Sheboy  thanks for your input that suggestion worked for me.

Like # people like this

Thanks Bill! I was looking for this real quick on how to use the reporter's email address in a new automation I'm creating and this popped up.

Hi @Cameron Taylor   I am glad that helped you!


Hi @Bill Sheboy 

even I tried this but unable to get it in text field

I'm getting error as "Operation value must be a string"

is any other type of field is recommended?

Hi @shetty 

Please post the syntax of what you have tried to provide context.  Thanks!

Best regards,

@William Sheboy 

got it with JMWE Plugin


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