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Is there a way that if we put the ticket number in the subject line of an email that it will get automatically put into a ticket?
Welcome to the Atlassian Community!
Yes. You will need to:
Set up an email handler in Jira to read an email inbox, configuring it to "create or comment" in a project. For Service Management projects, they're a little different, they have an "email channel", but it is similar.
If you put an issue key into the subject of an email and send it to the email the handler or channel is monitoring, then the email will be processed.