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How to get better smart values in email automation

Michał Pacewski

Hey,

I am trying to create automation to send me email while ticket time logged is near to estimation (work ratio 80%)

Basically, I managed, but when I try to work on the email content - most of the values does not work.

At this moment only {{issue.key}} and {{issue.url}} has worked for me.

I would like to have:
Subject: {issue.key}} has reached {{work.ratio}} of original estimate {{original.estimate [h] }}

Content:
{{issue.url}}
{{issue.key}} {{issue.summary}}
has reached {{work.ratio}} of original estimate {{original.estimate [h] }}
{{issue.asignee}}

Can you help how to make it work?

Currently, in the email I receive blank space

Accepted answers

Ste Wright

Hi @Michał Pacewski

You shouldn't need the "fields" inbetween these smart values.

---

WorkRatio:

The smart value is missing the s on fields, but {{issue.workRatio}} should work

Summary:

{{issue.Summary}} should work

Issue URL / Key:

I'd combine these using a hyperlink - try this:
- <a href="{{url}}">{{issue.key}}</a>

Original Estimate:

The smart value is {{issue.timeOriginalEstimate}} - but this returns the result in a default setting of seconds
You need to convert this to hours - although it will be decimal based - eg. 2.5 hours
The smart value I tried was {{#=}}ROUND(({{issue.timeOriginalEstimate}} / 60 / 60),2){{/}}

---

Let us know how these go

Ste

All comments

Ste Wright

Hi @Michał Pacewski

You shouldn't need the "fields" inbetween these smart values.

---

WorkRatio:

The smart value is missing the s on fields, but {{issue.workRatio}} should work

Summary:

{{issue.Summary}} should work

Issue URL / Key:

I'd combine these using a hyperlink - try this:
- <a href="{{url}}">{{issue.key}}</a>

Original Estimate:

The smart value is {{issue.timeOriginalEstimate}} - but this returns the result in a default setting of seconds
You need to convert this to hours - although it will be decimal based - eg. 2.5 hours
The smart value I tried was {{#=}}ROUND(({{issue.timeOriginalEstimate}} / 60 / 60),2){{/}}

---

Let us know how these go

Ste

Michał Pacewski

Thanks!

Ste Wright

You're welcome

If these worked, could you accept this answer? This indicates to others who find this question in future that this answer can help them too

Ste

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