Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to find user details who changed tickets resolutions to done

Cannot find 'resolved by' field or 'Changed by' field to know the details of users who resolved the tickets


Ex: 100 tickets resolved in year 2020 and I want to retrieve information who resolved this tickets to done

1 answer

1 accepted

1 vote
Answer accepted

Hi @Nazeeruddin Mohammed,

In the history tab of your issues, you can see that the information is being recorded by Jira. However, you rightfully observed that there is no readily available field that you can use for out of the box reporting on it.

There are some solid reporting tools out there that enable you to report on issue history data, but that solution comes with a cost and may be quite complex to set up.

So, if this type of reporting is important to you, you can set this up yourself by:

  • adding a user picker custom field, e.g. named Resolved by 
  • defining an automation rule to update that field whenever an issue gets resolved (have a look at the automation template library for information - you'd want something along the following lines, obviously replacing assignee with your own custom field):

Screenshot 2021-04-13 at 12.34.53.png

As soon as you have that in place, you will be able to report on that information easily - e.g. in Jira Dashboards.

Hope this helps!

Thank you @Walter Buggenhout _ACA IT_  for your answer,

I need some help on automation rule As you mentioned I created a rule same as above but at end Edit issue fields Resolved by' I am unable to set with current assignee or current user


Hi @Nazeeruddin Mohammed,

You can do this using smart values: {{initiator.accountId}}

Screenshot 2021-04-13 at 14.31.58.png 

Suggest an answer

Log in or Sign up to answer
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

101 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you