I read the manuals (of 6.4 and 7.3) and I'm supposed to find an option to export to Excel format. BUT I can't find it on my JIRA Software server 7.3 instance.
What goes wrong? Where is it? Should I use CSV only?
If it's gone: are there any recommended add-on?
this feature will soon be deprecated, but can still be reenabled by now using the following instructions (found here):
JIRA Server 7.2 instances
We removed the Excel export option in JIRA 7.2, as we've introduced a more robust, flexible exporter in the CSV export. We hope you find this more beneficial. We do plan on removing this functionality entirely, however in the meantime it can be unlocked with the following steps:
Thorsten, you should be aware that "we've introduced a more robust, flexible exporter in the CSV export" is incorrect.
The CSV exporter is not robust or flexible, and the clear consensus from users is that it is not a viable replacement for the Excel export yet. Until it meets the minimal functions that the Excel export does, I'd expect Atlassian to keep getting support calls to re-enable the working export.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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