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We have Service Management and our ticket editor has canned responses. However, our other projects do not have this option in their ticket editors. How can we enable it for our other projects?
Hello @Sara Nicholson
Canned responses are a feature only for Jira Service Management projects.
A workaround is to use Automation For Jira to automate a response to an issue in a Software or Work Management project, but that does not surface the same Canned Response option available in JSM.
You could make the rules Manually triggered to allow end users to manually specify which response they want to apply.
Hey @Sara Nicholson,
Canned responses are supported only in service projects. It's impossible to enable them in Jira Sofware or Work Management (at least for now).
If you consider using an app for this, there is a solution on the marketplace that works for all project types - https://marketplace.atlassian.com/addons/app/jira/cloud-fortified?hosting=cloud&query=canned%20response
Hey @Sara Nicholson ,
1. To delete a template, navigate to the Templates Manage page in the app.
2. Visibility scope - you learn how visibility scope works here. Basically, every user should be able to create personal and group templates. To create Project or Global templates, you need to have project or global Jira admin permissions.
I'm confused why personal templates do not work for you. Please send me the screenshots or raise the ticket to our support team to troubleshoot the issue. I cannot see this problem on my end.
Lastly, one issue I did come across using the free "Response Template" app is that if your canned response is longer than the computer screen you cannot scroll down in the editor to get to the "Ok" button to save your canned response. This is a problem for longer templates so be aware.
I believe we misunderstood each other. I was referring to the Canned Responses Pro Teampltes app and you're apparently using another one from a different vendor https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=canned%20responses