I am trying to find the resolution time for all the tickets for a particular project, and I believe the Resolution Time Report will give the solution for this.
But when I tried to access this report, I couldn't find this report under-reports of my project.
Please help me how to enable this report for my project.
Hi @bala, Welcome to the community!
As far as I know, "resolution time report" is not built-in inside Jira. There is "time to done" report which is available in Jira Service Desk.
As an alternative you can use Status Time app developed by our team at Bloompeak. It provides reports based on time spent in statuses. The app has grouping functionality in which you can group statuses(e.g open, in progress) and get resolution time report.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).
Here is the online demo link, you can see it in action and try. Hope it helps.
Hello @bala ,
I believe Resolution-Time report is available only for Classic projects. You won't be able to find it for Next-Gen projects.
There is a built in Resolution-Time Gadget though which serves the same purpose. You can maybe try that one.
It is worth noting that these reports only daily, weekly, etc averages of resolution times. They don't let you work with individual issues or group per project, issuetype, epic, etc.
For a ready built solution that offers great flexibility and details, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud and Data Center.
Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee as well as entry/exit dates for all statuses. You can calculate averages and sums of those durations and count grouped by issue fields you select. (For example see the total InProgress time per Epic). You can also combine statuses into consolidated columns to see metrics like Ticket Age, Cycle Time or Lead Time.
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.
The app has Custom calendar support which means you can get your reports based on a 24/7 calendar or your custom business calendar. (This one is important because a 24/7 calendar in most cases shows misleading data. For example an issue created at 16:00 on Friday and was resolved at 09:00 on next Monday seems to stay open for 2,5 days but in terms of business hours, it is only a few hours. You can see this using Time in Status by OBSS.)
Using Time in Status you can:
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