How to disable emails on issue transition in automation rule in Next-gen project?

[Artem Glazkov]

Cannot opt out transition email notifications because there is no "Send notifications" checkbox in "Transition issue" automation rule settings as in "Edit update" rule etc.

Please help me stop Jira from spamming. 🙏

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @Artem Glazkov 

I don't believe it's possible to stop these notifications at this stage - there is a feature request for this, see AUT-1958 

In Classic projects, you can manage notifications via the Notification Scheme / removal of the Generic Event in a Workflow.

Your options in Next-Gen are more limited. You can manage some notifications - if turning these off doesn't help, it might just be a feature which could be released in future, such as when the new workflow editor is released (see JSWCLOUD-17434)

To see all current Next-Gen feature requests, check-out JSWCLOUD-17392. If no request meets your needs, perhaps create a new one for managing transition notifications?

Ste

[Artem Glazkov]

Hi @Stephen Wright _Elabor8_,

Thaks a lot for the answer.
At least now I'll stop googling and feeling stupid. 😅

[Derrick Ensley]

Until Atlassian gets this fixed (I can't understand why they wouldn't add the option to disable email alerts for all automations), I've found a decent workaround:

1. Create a custom field, I called mine "Automation Triggers" for instance.
2. Add the custom field to the default screen (not sure if this is necessary).
3. In the automation(s) you need to disable email notifications, add an "edit issue" action, then choose your custom field in the drop-down.
4. In the value field, enter "{{#increment}}{{issue.yourcustomfield}}{{/}}" without quotation marks, using the field name in place of "yourcustomfield."
5. Under "more options," you can then disable the email checkbox.

It's messy, but not TOO messy, and having a field which can be edited by the automation will prevent false errors in the automation log.