How to customize two Kanban boards using the same "project"

[Frank Herpin]

I have created two Kanban boards using the same Project. One is for housing all my issues/tickets for me to view and triage to my team. Another is for using labels to filter specific tickets (illustrations).

This process was working, now the illustration board using the filter with labels is no longer pulling the tickets into the illustration board. I have checked the settings and the filter is still applied.

I am not sure how to fix this issue or if using labels was the best process. I am new to Jira and looking to create a process for my team. I would love some advice and any guidance on how to fix this :) 

[Ste Wright · Accepted solution]

Hi @Frank Herpin 

There are a few things you can check.

The method I would use is:

1. Export a list of issues from the filter's issue search. This is all the issues which should appear on your board
2. Go to your board and ensure you remove all quick filters - for example in the screenshot above you have Only My Issues selected, which is showing you just issues you're assigned to.
3. Look for which issues are missing on the board which are in the issue search. You want to look for a common pattern in those missing issues which might be stopping them from appearing.

For example:

• Columns: If all the missing issues are in one status, check the column mapping for the board; that there are no statuses in the "Unmapped Status" column. Check this via Board > Configure > Columns.
• Sub-Filters: If all the issues are in a specific FixVersion, check if this release is released / archived. If it is, check to see if your Kanban Sub-Filter is filtering out released/archived FixVersions. Check this via Board > Configure > General.
  • The sub-filter controls which issues are visible on the board within the parameters of the main board filter - whilst keeping all issues available for reports. It could have been modified to filter out something other than FixVersions, so it's a good item to check if you're unsure on the reason!
• Completed Issues: Completed is classed as in the last column on a board. If issues within those statuses are missing, you could check whether "Hide completed issues older than" is set to a specific timeframe. Check this via Board > Configure > General - the option is down the bottom of the page.

^ If you can find a common pattern but not sure on the cause, let us know and we'll try to help find the issue!

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Personally, if these are project-specific issues I would use Components rather than Labels.

Components are specific to one project and setup via the Project Admin only, so a little easier to control than Labels - which can be created by anyone, assigned to any issue and misspelt!

See this page for more on components.

Ste

[Frank Herpin]

This worked! Thank you so much! I really appreciate it!