Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to create a good ticket? Edited

P At I'm New Here Jan 28, 2021

My question is answered. Thank you very much!

1 answer

1 accepted

1 vote
Answer accepted

Hi @P At ,

A good ticket will depend on business case. What you have listed is a great start.

Overall Guideline:

  • Keep it simple - Stay with system fields unless there is no system field that can help. Too many fields may confuse the end user and make it difficult for them to fill it out. 
  • make sure every field provide a value like measuring, reporting, and provide info on what the ticket is about. 
  • You may need a field to distinguish the ticket for searching. In your case, maybe a field to distinguish the type of web base training. 

 

There should be a priority field available to add to your issue screen. Then you can select option like high.

 

Impediments is a flag to let users know that the ticket is blocked. It means that item can't be worked on until that impediment is removed. For example, the training demo environment is down. 

 

Hope this helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

748 views 12 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you