My question is answered. Thank you very much!
Hi @P At ,
A good ticket will depend on business case. What you have listed is a great start.
Overall Guideline:
There should be a priority field available to add to your issue screen. Then you can select option like high.
Impediments is a flag to let users know that the ticket is blocked. It means that item can't be worked on until that impediment is removed. For example, the training demo environment is down.
Hope this helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.