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How to configure the due date of each request based on a date that it's set on the form of each requ

Hello, 

I created a Service Desk for my legal team. They have different type of requests from multiple business unit and each request has a field related to the due date. Is there a way to configure the maximum time of resolution based on this due date and not on a "one size fits all due date" that is based on the level of priority? 

Thanks

2 answers

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John M Funk Community Leader May 23, 2022

Hi Simona - Welcome to the Atlassian Community!

Can you give an exact use case to help guide us? 

I hope this image helps to clarify my questionScreen Shot 2022-05-25 at 2.28.24 PM Large.jpeg

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John M Funk Community Leader May 25, 2022

Well, it looks like you can add SLAs based on a JQL query, so you should be able to do that. 

Can you send me an article to review for that? Thanks :) 

John M Funk Community Leader May 25, 2022

It wasn't an article - I just went into the Project Settings to see how to add an SLA.

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John M Funk Community Leader May 29, 2022

@Simona Gallego  - Did this answer your question? If so, can you click on the Accept Answer above to close this one out? Thanks!

2 votes

Hi, @Simona Gallego 

 

If you need to configure the due date of each request in a way like this, you may try the SLA Time and Report for Jira add-on. It helps to configure the due date of the requests based on a definite date you’d like the task to be completed.

 

You just need to add a new SLA configuration and choose the “Negotiated date” SLA type like it’s shown in the screenshot below:

sla types.png

 

And after you add Start / Stop conditions, you can add a Due date. Here is how to do this:

 

due_date.png

 

This add-on is created by my SaaSJet team, so if you have any questions, I’m ready to help you.

Thanks @Olha Onofriichuk_SaaSJet 
Let us try this and we will let you know if it works!

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