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How to clear custom fields when cloning an issue

Our customer has asked if there is a way to clear two custom fields when an issue is cloned. We are using Jira Data Center 8.20.5 and have ScriptRunner. We did find a script in the community that works for this, but it uses a specific issue type so it won't work for us. This would be for cloning any issue type. The two fields are a radio button and a database picker that goes into a specific table and then allows you to select one or more sprints from the table. Here is the script we are starting with that we got from another community post but we can't seem to figure out how to correct it to what we want:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.user.ApplicationUser

String ISSUE_TYPE_ID = "zzzzz"

IssueLink issueLink = event.getIssueLink()
if (issueLink.getIssueLinkType().getId() != ISSUE_LINK_TYPE_ID) {
MutableIssue issue = issueLink.getSourceObject()
if (issue.getIssueType().getId() != ISSUE_TYPE_ID) {
IssueManager issueManager = ComponentAccessor.getIssueManager()
CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
ApplicationUser loggedInUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
CustomField textCustomField = customFieldManager.getCustomFieldObject(TEXT_CUSTOM_FIELD_ID)
issue.setCustomFieldValue(textCustomField, null)
issueManager.updateIssue(loggedInUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

Any assistance is appreciated. Thank you!

1 answer

Hi @Katie_R

Could you provide some clarification, i.e. on which issue do they want the field to be cleared, on the original issue or the cloned issue?

Thank you and Kind regards,


Hello Ram,

We are trying to clear the fields on the cloned issue so everything is cloned except these two custom fields.

Thank you!


Hi @Katie_R

For your requirement, you could try something like this:-

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.MutableIssue

def issue = event.issueLink.sourceObject as MutableIssue

def customFieldManager = ComponentAccessor.customFieldManager
def issueManager = ComponentAccessor.issueManager
def loggedInUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser

def sampleRadio = customFieldManager.getCustomFieldObjectsByName('Sample Radio').first()
def sampleDB = customFieldManager.getCustomFieldObjectsByName('Sample DB').first()

issue.setCustomFieldValue(sampleRadio, null)
issue.setCustomFieldValue(sampleDB, null)
issueManager.updateIssue(loggedInUser, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

Please note that the sample code above is not 100% exact to your environment. Hence, you will need to make the required modifications. 

The approach above is not restrictive to a specific issue type. Hence you will be able to use it for any issue type.

Below is a screenshot of the Listener configuration:-



Below are a few test screens:-

1. When the original issue is created, the values for the Radio button (Sample Radio) and DB Picker (Sample DB) are set to Yes and Service Test, respectively, as shown below:-


As shown below, the Sample Radio and Sample DB field values are visible in the original issue.


Once the issue is cloned, the values of the fields are removed and hidden from the view screen of the Cloned issue, as shown below:-


The same test was repeated on the Story Issue type and also works as expected, as shown below:-


I hope this helps to answer your question. :)

Thank you and Kind regards,


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