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Hi team, we have some tickets automatically closed without resolution status Resolved,
now how can I change those tickets Resolution status to Resolved, please have a look at below screen shot
Hi @Chaitanya B
Agree with @Tansu Akdeniz
Also, I would suggest to find why you ended up with the issues in such a state. You may have a custom workflow or Automation rule that it is not properly setting the resolution of an issue. Please note that it is often not enough to transition the issue to a DONE state, you should always check that in the workflow's post functions you also set the resolution.