How to change ticket status from Unresolved to Resloved

[Chaitanya B]

Hi team, we have some tickets automatically closed without resolution status Resolved,
now how can I change those tickets Resolution status to Resolved, please have a look at below screen shot

[Tansu Akdeniz · Accepted solution]

Hi @Chaitanya B 

• Go to related Workflow -> Edit
• Add transition from Resolved to Resolved.
• Go to post-functions -> Update Field Value -> Resolution = Done.
• Publish workflow.
• Go to issue navigator -> search JQL -> Bulk Change -> Transition all issues from Resolved to Resolved.
• After finishing, revert the workflow back.

[Hugo Gómez]

Agree with @Tansu Akdeniz 

Also, I would suggest to find why you ended up with the issues in such a state. You may have a custom workflow or Automation rule that it is not properly setting the resolution of an issue. Please note that it is often not enough to transition the issue to a DONE state, you should always check that in the workflow's post functions you also set the resolution.

[Chaitanya B]

Hi Tansu,

Thank you so much.

[Tansu Akdeniz]

You are welcome @Chaitanya B  !!

[Mark Johnstone]

When I try to do the same on my Closed status I continually get the following error 

"You cannot perform this operation on a draft workflow. More Information."

Anyone experienced this ? Any ideas?